Operating Model
Profitability equation in an organization is looking at a transformative change today. There are multiple factors to this – changing customer demographics, increasing globalization, awareness, evolving customer expectations, regulatory pressures and ever-increasing complexities in technologies. This is challenging traditional methods of talent build-up, working methods and intra / inter unit interactions.
There is a need for a sea-change in the operating model across all industries. As old methods make way for newer methods of working, our experts, who have seen shifts in operating models over the years, can help analyse the trends faced by an organization. These trends impact the firm’s economic model.
We utilize our deep experience across sectors, subject matter experts who have built businesses and seen how it evolved over the years, analytical and simulation methods and our capability to implement “where rubber meets the road”. We partner with our clients to implement transformative operating models.
Our approach seeks answers to key questions
-
Where do we need to disrupt the existing model – cost, customer value, processes, etc -
What is the digital architecture that we can use
-
What is the re-sequencing of work methods
-
What does the customer journey going to look like
-
What is the skill requirement for new model
-
How do we measure the performance of the new operating architecture
