04October
Lead Management Tracking for multiple Retail Products at a large bank 0 Comments | By admin
Business problem:
The bank had no system for lead management , lead monitoring system for its SME, AGRI SME, AGRI CORP, WC, BL, HL & LAP products which was leading to higher TAT, low productivity, low FTR % etc.
The mandate was to develop a cross functional “rapid deployment” workflow for all products; until the full-fledged software solution is deployed, which will capture the end to end life cycle of a case from login to sanction, which will be used by multiple users across multiple teams as well as multiple locations
Solution Approach:
Current state process study from login to sanction to finalize the fields for data capture
Develop an integrated, pan India macro-based workflow user sheets and master sheets
Local level, Zone level & Central level MIS to be developed for tracking life cycle of all the cases
Defining roles & responsibilities at all stages in the workflow
Deploying the workflow in live environment & pilot testing of the workflow
Go live by deploying workflow for Pan India & providing post go live support
Providing coaching, hand-holding, mentoring and on call training sessions with the users
Key Outcome and benefits:
Robust real time tracking mechanism & real time MIS to management
Real time monitoring of productivity, TAT and Other KPIs
Auto consolidation and creation of master data
Standardized data capture
Elimination of a team comprising over 10 FTEs that used to do manual tracking
