10January
Personal Loan & Business Loan operations Transformation for a Leading Indian Private Bank 0 Comments | By admin
Business Problem & Mandate
Inefficient login to disbursement process due multiple manual steps, fragmented process chain and standardized working.
The mandate was to undertake transformation exercise to enhance efficiency and effectiveness of personal loan and business loan products across all channels: mobile app, website, aggregators, DST and DMA’s / DSA’s
Design a target operating model, workflow structure including the technical architecture and identify opportunities to plug non-value-Added activities
Solution Approach
End to End As-is process walk through and detailed process mapping
Capture each hand off, duplicate step, manual processing step, for cycle time of activities (for effort estimation), current measurement and performance imperatives
Data Analysis, GAP Analysis, variation Analysis, causal loops for performance Inhibitors
Identify & design measurement metrics for monitoring performance
Utilize learning from AS IS technical Architecture and areas to improve with minimum disruption and change (All systems and technology used currently)
Evaluation of existing technology solution ( LOS & LMS ) and making system change / enhancement recommendations for seamless login to disbursement process
Evaluation and suggestion of a complete action plan with improvement opportunities along with owners and timelines
Key Benefits & Outcome
A centralized scan based operating model from login to disbursement.
Reduction of sanction TAT from 7 days to 60 mins
Competition benchmarking and rationalization of login factors leading to improved login throughput, sanction throughput and disbursement throughput
Consolidation of efforts and optimization of manpower by 40%
Improvement in login, sanction and disbursement productivity by about 2x
