04October
Re-engineer pharmacy operations and process for a large Hospital Chain 0 Comments | By admin
Business problem:
Inpatient Pharmacy delays were delaying the discharge of patients affecting overall bed management and revenues of the hospital
Excess inventory and shelf life management challenges including expiry of medicines
High medication retrieval times post order resulting in delayed medication administration.
Medication errors in dispensing of medication resulting in Noncompliance to regulatory and JCI standards
Solution Approach:
Extensive process studies and data collection to find the root cause and causal factors.
Process mapping and Failure mode and effects Analysis (FMEA) for entire process from prescription to medication administration.
Process re-engineering and process optimization through automation.
Standardized process designed with JCI MMU chapter compliance.
Implementing 6S across all pharmacies and enhanced visual management.
Key Outcome and benefits:
Medication dispensing time reduction by 40%
Inventory write-off reduced by 67%
Reduction of medication dispensing error by 83%
Compliance to JCI MMU chapter and other regulators.
