04October
Service Line Design and implementation for a leading multi-specialty hospital 0 Comments | By admin
Business problem:
Client needed assistance to design framework to remain an independent, fiscally profitable community hospital
The organization of the services, governance and operating structures needed to be redefined from a unit-based approach to an integration of (semi-autonomous) specialties
Define financial and quality performance indicators and monitoring mechanisms
Solution Approach:
Conducted the market assessment, competitive positioning and service needs of the catchment area for the hospital
Defined the organization structure and service line leadership roles to function within the defined framework
Developed strategic planning process for service lines (in line with product planning)
Defined the processes and aligned people, process and technology to enable service line operations
Defined clear KPI/s, targets and accountability and monitoring process
Developed a robust service line reporting, enabling identification of financial performance, at their points of delivery (down to patient level)
Key Outcome and benefits:
Improved patient throughput, with 0 capital investment
Reduced cost of service and improved baseline margins by over 20%
Reduced delays in patient wait time by integrating various related specialties
Predictability in patient flow across different units
Improved patient score, as measured in patient surveys
Overall staff satisfaction, due to predictability in patient flow & service requirement, improved internal service levels and alignment of goals
